Managed services, run by our team and agents
We run servicing for distributors end to end: onboarding, endorsements, claims and renewals, under your own brand. The agents do the legwork, and our desk reviews it.
- ✓Found the motor policies expiring this month
- ✓Pulled each customer's no-claim bonus and vehicle value
- ✓Requested renewal quotes from the insurers
- ✓Lined them up and applied each earned no-claim bonus
Nothing is sent to a customer until you approve it.
What we run for you
We run the desk. You keep the client.
Your clients see your brand. Behind it, our team and our agents run the servicing that eats your week.
Claims assistance
Cashless and reimbursement claims, from pre-auth requests and TPA follow-ups to document review, status tracking and escalation.
Endorsement management
Mid-term additions, deletions and corrections processed digitally and on time, with insurer confirmation and an audit trail.
Renewal management
Renewal packs with utilisation data, multi-insurer negotiation and benchmarking, and the renewal timeline kept on track.
Client onboarding
Data collection and employee upload, policy activation support, HR training and go-live assistance.
Health and wellness signups
OPD, teleconsultation and wellness program onboarding, member communication and utilisation tracking for HR.
A named relationship manager
One point of contact for every partner, regular check-ins and utilisation reviews, and escalation routing for urgent cases.
How it works
Agents do the legwork. Our desk reviews it.
Managed services on the Agentic OS: the agents prepare the work, and our people check it.
Agents prepare
They read the documents, fill the forms, check them against the policy and draft the file or the reply.
Our desk reviews
Our servicing team checks what the agents prepared, handles the exceptions and works with insurers and TPAs.
You stay in control
Everything runs under your brand, with a clear status on every item and every action logged.
Watch it work
A TPA query, handled for you
Watch the agents match the final bill to the pre-authorisation, find the extra night that was billed, and draft the reply. The claims desk approves it before it goes back.
A TPA queries a cashless final bill. Agents match it to the pre-authorisation, find the extra night that was billed, and draft the reply. The claims desk approves before it goes back.
Choose how much we run
Software only, or the whole desk
Start where it makes sense and add servicing or product as your book grows.
Software only
A white-label platform and mobile app, with automated claims and insurer integrations. Your team runs servicing.
Software and managed servicing
The platform plus our servicing team. A health benefits partner onboarded 100+ corporates this way.
The full stack
Product, technology, sales support and servicing. A platform with a million-plus merchant network completed its pilots this way.
Our own claims desk already works this way: 25,000+ claims settled, 65% cashless against an industry average of 56%, fully paperless, with a 24x7, 5-star rated team.
Built for a regulated industry
Agents prepare. Your team decides.
Your team signs off
Agents prepare the work. A named person on your team reviews it and decides before anything is sent to an insurer or a client. Your licence, your advice.
Every action logged
Every action, by a person or an agent, is logged, so you can see what was done, when and by whom.
Certified and secure
ISO/IEC 27001:2022 certified, with role-based access and audit trails.
Put an AI back office behind every distributor
Tell us about your business model and the team will map how the Agentic OS runs your leads, quotes, servicing, claims and renewals.
